Page 6 - KTS Firm Brochure 2023
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Our Client Service Principles




        At Kilpatrick Townsend, we understand that our clients expect top quality legal advice and excellent value.
        And we know that both must be delivered with a sense of purpose. Therefore, as individuals and as a Firm,
        we are committed to upholding the following client service principles:

        Quality

        Deliver the Highest Quality Legal Advice and Work Product
        We will consistently deliver top quality legal work on a timely basis. In every engagement, we will do whatever
        it takes to “get it right” and “right on time.”

        Be Intensely Responsive
        Each of us will be fully available to our clients and one another. We will respond promptly to all client
        communications. We will communicate with our clients in a regular and robust manner.
        Understand Our Clients’ Businesses and Anticipate Legal Issues
        We will apply what we learn about our clients to deliver top quality legal work and anticipate our clients’ concerns.

        Listen
        Quality legal work requires that we listen to our clients’ objectives for each engagement and do our best to
        achieve those objectives.


        Value
        Deliver Value in Every Engagement
        We will deliver excellent value and predictability about our legal fees. We will encourage innovative fee
        arrangements that provide for a “win-win.”
        Utilize Thoughtful and Collaborative Teaming Approaches
        Our legal teams will be lean and motivated. Their talents, experience, and expertise will match the engagement.
        Innovate
        We will leverage technology and use innovative methods to improve our effectiveness and efficiency.


        Purpose
        Solving Legal Problems
        Our purpose as a law firm is to serve our clients and to help them solve their legal problems with business and
        industry-focused solutions.
        Making Our Communities Better Places
        With purpose and dedication, we will build stronger and more just communities. Whenever possible, we will
        team with our clients to achieve this objective.


        5        Of the top 10 world’s most valuable             10            Of the top 25 largest financial

                                                                               institutions apply capital, manage
                 brands turn to Kilpatrick Townsend
                 to grow and defend the value of their
                                                                               with Kilpatrick Townsend at their side
                 products and businesses                                       regulations, and meet market demands
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