Employees and customers have been under unprecedented stress throughout the course of COVID-19 and the lockdown, and those concerns are compounded by concerns about the safety of resuming public activities, the controversy around wearing masks, economic anxiety, and other social conditions. We are pleased to provide this session with specialists in challenging conversations and hostility management to help you manage the anger and anxiety you are seeing or will see from some of your customers and employees.
Speakers:
Yendelela Neely Holston, Partner, Kilpatrick Townsend
Jon Neiditz, Partner, Kilpatrick Townsend
Bruce Blythe, Chairman/Crisis Management Consultant, R3 Continuum
Additional Resources:
Kilpatrick Townsend COVID-19 Reopening Guidebook
Reopening Guidelines for Retailers (On Demand Webinar)
Blindsided: A Manager’s Guide to Crisis Leadership, a book by Bruce Blythe
Handout: Anxiety Management
Handout: Defusing One Liners
Kilpatrick Townsend Retail & Consumer Goods Team Information
Event Details
Tuesday, June 23, 2020-
Wednesday, June 23, 2021
ON24 Webinar
Contact
Alaina Maggio
Business Development Manager
Speakers
Disclaimer
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DO NOT CONVEY TO US ANY INFORMATION YOU REGARD AS CONFIDENTIAL UNTIL A FORMAL CLIENT-ATTORNEY RELATIONSHIP HAS BEEN ESTABLISHED.
If you do convey information, you recognize that we may review and disclose the information, and you agree that even if you regard the information as highly confidential and even if it is transmitted in a good faith effort to retain us, such a review does not preclude us from representing another client directly adverse to you, even in a matter where that information could be used against you.
